Hospitality Solutions | First Essential

Industries / Hospitality

Serve more, wait less.

From the first order to the last round, our EPOS for hospitality keeps the floor moving and the tables turning. One UK partner for tills, payments, kiosks, bookings and more.

One UK partner Live in days, not months No lock-in contracts
UK-based real human support, 7 days a week
EPOS, card payments, kiosks, kitchen screens, AI and web, on one platform
Free card machine when you take EPOS
Fast, fair card payment settlement
Hospitality EPOS till with built-in printer showing a live menu, ringing up orders during a busy service
The Friday-night rush

When it is busy, every second counts, and the right EPOS for hospitality keeps you moving

A full room, a buzzing pass and a queue at the door. With the right EPOS for hospitality, orders go straight to the kitchen, payments take seconds and nobody waits. More covers, fewer mistakes, a calmer team.

Take orders at the table, not back and forth to a till
Send food and drink straight to the right station
Split bills and take payment in a tap
Keep online orders flowing without tying up staff
Book a free demo
The basics, in plain English

What is a hospitality EPOS (Electronic Point of Sale) system?

A hospitality EPOS, short for Electronic Point of Sale, is the till system at the heart of a restaurant, cafe, bar or takeaway. Staff ring up orders, send food and drink to the kitchen and bar, take payment and track what is selling. Good EPOS for hospitality is quick to learn, handles tabs, splits and tips without fuss, and keeps working even if the internet drops mid-service.

A card machine (card reader or terminal) takes the payment, by chip and PIN, contactless tap or mobile wallet. On its own it just takes money. Paired with an EPOS till it becomes one connected system, so every sale, table and report lines up automatically with no double entry.

Where First Essential is different is breadth. Most providers sell one piece: a card machine, a till or a chatbot. We bring the whole front of house and back office together: EPOS tills, card payments, self-service kiosks, a kitchen display screen, AI that answers and books, your ordering website and app, and First Essential One for bookings, marketing and CRM. One partner, one bill, one number to call.

Built around your kind of venue

Hospitality is not one business, so the setup should not be either

Tell us how you serve and we shape the kit around it. Here is where each piece earns its keep.

Restaurants & gastropubs (EPOS for hospitality)

Table-side ordering, easy bill splits, tabs and tips, and a kitchen screen that keeps the pass calm on a full book.

EPOS tills + kitchen display
Table bookings and deposits
Pay at table card machines

Cafes, QSR & takeaways

Beat the lunch queue with self-service kiosks and fast counter tills, and take collection and delivery orders through your own site.

Self-service ordering kiosks
Online ordering for collection and delivery
Quick contactless card readers

Bars, clubs & venues

Speed at the bar, running tabs, fast rounds and an AI assistant that handles bookings and enquiries when it is too loud to answer the phone.

Quick-key bar tills and tabs
Portable card machines for table service
AI bookings and enquiries 24/7
EPOS for hospitality kitchen display system
In the kitchen

Orders straight to the pass: EPOS for hospitality that talks to your kitchen

Swap paper tickets for a clear kitchen display. Every order lands the moment it is placed, in the right order, so food goes out hot and on time.

No lost dockets or misread handwriting
Fully integrated with your tills and kiosks
Keep every order moving at the rush
See Kitchen Display
First Essential self-service kiosk on a floor stand, ready for guest ordering
Bigger orders

Let guests order and pay themselves with self-service EPOS for hospitality

Kiosks take the pressure off the counter when you are slammed, and nudge the average order up with gentle prompts and upsells while your team gets on with service.

Bigger average order value
Shorter queues at peak times
Orders flow straight to the kitchen
See Self-Service Kiosks
First Essential AI customer support agent Rosy, answering bookings and enquiries for hospitality venues around the clock
Beyond the four walls

Win more online orders and bookings

Take collection and delivery orders through your own branded ordering, all flowing into the same system as your floor. An AI assistant takes bookings and answers questions around the clock.

Your own online ordering and payments
AI that books tables and replies 24/7
Every order in one place, no double entry
See AI Solutions
Straight talk on cost

Card machine and EPOS pricing for hospitality, without the small print games

A lot of hospitality providers hide the real cost behind a quote form, then lock you in for years. Here is how we do EPOS for hospitality instead.

What you actually want to know
First Essential
Some other providers
Card processing rate
From 0.3%. Rates vary by card type and business, confirmed at setup. No surprise mark-ups in the statement.
Headline rate that often excludes premium and business cards, with extras added later.
Card machine cost
Free card machine when you take EPOS. No device fee to get started.
Monthly hardware rental on top, sometimes for years.
Contract and lock-in
No long lock-in contracts. We earn your stay by being useful, not by trapping you.
24 to 36 month terms with early-exit fees are common in hospitality.
Settlement speed
Fast settlement so your takings reach your bank without a long wait, with exact timing confirmed at setup.
Settlement timing varies, and some run several working days.
What is included
EPOS, card payments, kiosks, kitchen screens, AI, web and First Essential One from one partner.
One product. The rest is a separate vendor, bill and helpline.
Support
UK-based real human support, 7 days a week.
Overseas call centres or email-only tickets.
Try before you commit
Free hospitality demo, a 14-day First Essential One free trial, and a free AI demo.
Quote-gated, sign first, see it later.

The "some other providers" column describes patterns common across the UK market, not any single company. Your exact rate and setup are confirmed in writing before you commit. Rates from 0.3% vary by card type and business, confirmed at setup.

A closer look

The card payments and AI front desk hospitality actually needs

Card payments built for a busy floor

Take chip and PIN, contactless and mobile wallets like Apple Pay and Google Pay at the table or counter, plus Pay by Link for deposits and phone orders. Portable readers run on 4G or wifi so you can cash up tableside.

An AI assistant on the front desk

When the phone rings mid-service, the AI assistant answers, takes bookings, replies to common questions and captures the enquiry, day or night. It hands over to a human whenever you want.

Secure and GDPR-minded

Card payments meet PCI DSS standards and guest data is handled in line with UK GDPR. You stay in control of your data while we keep the plumbing safe and up to date.

FasterService at every table
BiggerOrders at the kiosk
FewerMistakes at the pass
24/7Bookings taken
FAQ

Hospitality EPOS, card machines and payments, your questions answered

Which EPOS or till system is best for a restaurant, cafe or bar?
The best EPOS for hospitality is built for fast table service, with quick order entry, easy bill splitting and a layout staff learn in minutes. Our restaurant and bar till systems send orders straight to the kitchen and bar, handle tabs and tips, and grow from a single counter to multiple sites. Because the EPOS, card machine, kiosks and kitchen screen all come from us, they work as one system, not four bolted together.
What does a card machine cost, and is the free card machine really free?
Take EPOS with us and the card machine is free, with no device fee to start. You pay a processing rate from 0.3%, which varies by card type and business and is confirmed in writing at setup. There is no hidden rental and no surprise mark-up in your monthly statement.
Is there a long contract or lock-in?
No long lock-in contracts. Plenty of hospitality providers tie you into 24 or 36 month terms with early-exit fees. We would rather earn your business by being useful, so you stay because the system works, not because a contract traps you. Your exact terms are clear before you commit.
How do I take card and online payments, and how fast do I get paid?
We set you up to take chip and PIN, contactless, mobile wallet and Pay by Link payments at the table or counter, plus online ordering for collection and delivery. Rates start from 0.3% and vary by card type and business, confirmed at setup, along with your exact settlement timing so you know when takings reach your bank.
Can I switch from my current till or card machine without losing a day of trade?
Yes. We plan the switch around your quietest period, set everything up in advance and have a UK person with you on go-live day. Your menu, prices and layout are built beforehand, so you take orders straight away. Most hospitality venues are live in days, not months.
Will kiosks, kitchen screens and online orders all work with my tills?
Yes. Self-service kiosks, the kitchen display and your own branded online ordering all flow into the same system as your floor tills, with no double entry. Every order reaches the pass the moment it is placed, in the right sequence, so food goes out hot and nothing is missed in the rush.
Is my guest and payment data secure and GDPR compliant?
Card payments meet PCI DSS standards and guest data is handled in line with UK GDPR. You stay in control of your data, we keep security up to date, and our UK-based support team, 7 days a week, is a phone call away.

Ready for a calmer, quicker service?

Book a free, no-obligation hospitality demo and we will show how the tills, payments, kiosks and AI fit your venue. No pressure, no jargon, real UK people.

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