Enterprise Solutions

First Essential UK Enterprise

Enterprise solutions for your organisation

Bring AI assistants, customer conversations and business systems together in a phased plan shaped around your organisation.

Discuss your projectExplore the solutions
Illustration of a team reviewing business dashboards in a violet-lit office.
AI assistantsCustomer enquiries and agreed handovers
Customer journeysContacts, conversations and follow-up
Connected systemsSelected tools and supported workflows
Phased rolloutA tailored plan for your teams

Built around your organisation

For teams coordinating customer conversations, information and workflows across a more complex organisation.

Multi-site organisations

Coordinate customer enquiries and workflows across several teams or locations.

Customer support teams

Support routine enquiries and define clear handovers to your people.

Professional services

Organise initial enquiries, appointments and follow-up around your working practices.

Hospitality and retail groups

Plan customer-facing assistants and connected workflows for the services you choose.

Healthcare information teams

Share approved practice information and route general enquiries within the agreed permitted-data scope.

Public-facing organisations

Help visitors find information and route enquiries to the right team.

The right solutions, working together

Choose the components your organisation needs. The combination and implementation are set out in your tailored proposal.

Phone AI

Plan call-handling scenarios, enquiry capture and handover arrangements around your teams.

Explore Phone AI

AI reception and kiosks

Explore visitor information and enquiry-routing workflows for a reception or kiosk setting.

Explore AI solutions

Customer-facing AI assistants

Build an assistant around your content, agreed channels and handover rules.

Explore AI assistants

First Essential One

Bring contacts, opportunities and agreed follow-up workflows into one place for your team.

Explore First Essential One

Supported integrations

Plan selected connections between business tools. We supply and support our own EPOS/POS offering only.

Explore supported integrations

Websites and applications

Develop the website or application your project needs, with agreed AI and business-system features.

Explore web and app development

A practical route from plan to rollout

A phased approach gives your team time to test, learn and prepare before a wider launch.

  1. Discovery and priorities

    Review your objectives, teams and current processes, then identify the work worth improving.

  2. A tailored proposal

    Agree the services, responsibilities, costs and rollout plan for your organisation.

  3. Configuration and development

    Configure the selected services and develop the connections included in the agreed scope.

  4. Pilot and testing

    Test real scenarios in a controlled pilot and review the results with your team.

  5. Team onboarding

    Prepare the people who will manage content, approvals and day-to-day use.

  6. Agreed launch and support

    Roll out in phases, with support and any ongoing review set out in your agreement.

Data and responsibilities

Clear requirements before implementation

Agree data use, access, responsibilities and relevant processing terms for the proposed service before rollout.

  • Define which information the service will use.
  • Agree user access and responsibilities.
  • Set handover and approval rules.
  • Review retention and deletion requirements.
  • Document relevant processing arrangements.
  • Confirm support and change-management terms.

Relevant processing arrangements, including a Data Processing Agreement where required, form part of the agreed terms.

Privacy policyTerms and conditions
Service scope
Data handling
User access
Human oversight
Processing terms
Support arrangements

Enterprise questions, answered

What to expect when planning an Enterprise project.

How many teams or locations can a project cover?

Enterprise is scoped for organisations with several teams or locations. We agree the required sites, users and workflows in a tailored proposal, with rollout planned in phases.

How are data handling and access requirements agreed?

Before implementation, we review the information involved, user responsibilities and access needs. Relevant processing arrangements, including a Data Processing Agreement where required, are set out in the agreed terms.

Can you work with our existing systems?

We assess supported connections for the proposed services. First Essential UK supplies and supports its own EPOS/POS offering; we do not integrate, configure or adapt another provider's POS. Non-POS integrations are considered separately.

What support is included?

Support, onboarding, training and any ongoing service are set out in your tailored quote and agreed terms. The scope depends on the services you choose.

Do we need an internal technical team?

We agree who will manage content, approvals and day-to-day use, and identify the implementation and training support your team needs. Your proposal records the responsibilities of each party.

Plan your Enterprise project

Talk to our UK team about your priorities. We will help shape a tailored proposal and a practical rollout plan.

Discuss your projectCall 020 3838 0609
  • Tailored quotation
  • Agreed scope
  • Phased implementation
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