Terms and Conditions

Last updated: 27 June 2026

These Terms and Conditions govern your use of the First Essential website at firstessential.uk and set out the general terms on which we provide information about our products and services. Please read them carefully. By using our website you accept these terms. If you do not accept them, please do not use our website.

1. Use of our website

You may use our website for lawful purposes only and in line with these terms. We provide our website on an "as available" basis for general information about First Essential and our products and services. The content of our website is for general information and does not constitute advice on which you should rely. While we take care to keep the information accurate and up to date, we make no promises that it is complete, current or error free.

2. Accounts and security

Some parts of our website, shop or platform may require you to create an account. If you do, you are responsible for keeping your login details confidential and for all activity that takes place under your account. You must tell us promptly if you believe your account has been used without your permission. We may suspend or close an account if we reasonably believe these terms have been breached or to protect the security of our systems.

3. Acceptable use

You agree that you will not:

• Use our website in any way that breaks any applicable law or regulation
• Use our website to send, knowingly receive, upload or use any material that is unlawful, harmful, defamatory, obscene or otherwise objectionable
• Attempt to gain unauthorised access to our website, the server on which it is stored, or any connected server, computer or database
• Introduce viruses, malware or other harmful or malicious code
• Attack our website by means of a denial of service attack or similar
• Copy, reproduce, scrape, frame or republish any part of our website except as expressly allowed by these terms
• Use our website to send unsolicited advertising or promotional material
• Misuse any contact, enquiry or booking forms, or submit information that is false or misleading

We may report any breach of acceptable use to the relevant authorities and cooperate with them, and we may withdraw your right to use our website.

4. Intellectual property

All intellectual property rights in our website and in the material published on it, including text, graphics, logos, images, layout, design and software, are owned by us or our licensors and are protected by law. The names First Essential and First Essential One, and our logos, are trademarks or trading names of First Essential. You may view and print pages of our website for your own internal and lawful use. You must not otherwise copy, modify, distribute, publish, sell or commercially exploit any part of our website without our prior written permission.

5. Products and services

We provide a range of products and services, which may include EPOS systems, card payment solutions, self-service kiosks, AI assistants, web and app development, print, and our all-in-one platform First Essential One. Any descriptions, images, specifications and examples on our website are provided for general information and to give you an impression of what we offer. They do not form part of any contract and may change as products and services develop. Features, hardware, integrations and availability can vary and are confirmed during setup.

6. Orders, pricing and commercial terms

Where prices, packages or example figures appear on our website, they are provided for general guidance only and may change without notice. They do not constitute a binding offer or quotation. Any quotation we give is valid only for the period and on the conditions stated in it.

The exact commercial terms for our products and services, including price, fees, contract length, payment terms, hardware, support and any service levels, are set out and confirmed in a separate written agreement, order form or proposal at the point of setup. Those terms, together with any specific terms of supply, will govern the supply of products and services to you and take priority over the general information on this website.

Where you buy goods or services through our online shop, any additional shop terms, including delivery, returns and consumer rights information shown at checkout, will also apply.

7. Third party links and services

Our website may contain links to third party websites, tools and services that we do not control. We provide these links for convenience only and we are not responsible for the content, availability, products or practices of any third party site or service. Following a link or using a third party service is at your own risk, and you should review the relevant third party's terms and privacy notices.

8. Availability of the website

We aim to keep our website available, but we do not guarantee that it will always be available or uninterrupted. We may suspend, withdraw or restrict all or part of our website for business or operational reasons, including maintenance, and we will try to give reasonable notice where we can. We are not liable if our website is unavailable at any time or for any period.

9. Disclaimers and limitation of liability

Our website and its content are provided without any warranties of any kind, whether express or implied, except as required by law. We do not guarantee that our website will be secure or free from bugs or viruses, and you are responsible for using your own virus protection.

Nothing in these terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under English law.

Subject to the paragraph above, and to the fullest extent permitted by law, we will not be liable to you for any loss or damage, whether in contract, tort including negligence, breach of statutory duty or otherwise, arising out of or in connection with the use of, or inability to use, our website, or reliance on any content on it. In particular we will not be liable for any loss of profits, sales, business or revenue, business interruption, loss of anticipated savings, loss of business opportunity, goodwill or reputation, or any indirect or consequential loss.

If you are a business user, these terms set out the full extent of our liability in relation to your use of our website. The supply of any products or services is governed by the separate written agreement between us, which contains its own liability terms. If you are a consumer, this clause does not affect your statutory rights.

10. Your responsibilities

You are responsible for making sure that everyone who accesses our website through your internet connection or on your behalf is aware of these terms and complies with them. You agree to use our website in line with these terms and to be responsible for any breach of them by you.

11. Privacy and cookies

We process personal data in line with our Privacy Policy, and we use cookies as described in our Cookie Policy. By using our website you acknowledge that we will process your data as set out in those policies.

12. Changes to these terms

We may revise these terms from time to time, for example to reflect changes in the law or to how we operate. The version that applies is the one published on our website when you use it. We will update the date at the top of this page when we make changes, so please check it from time to time.

13. Governing law and jurisdiction

These terms, their subject matter and their formation are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have jurisdiction over any dispute or claim arising out of or in connection with these terms or your use of our website, subject to any rights you may have as a consumer to bring proceedings in your country of residence.

14. Contact us